Service credit
Service credit is a contractual credit owed when service levels are missed. It is a common SLA remedy, but it may be capped and may not compensate for all losses caused by downtime.
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Data Center Design and Operations
Tier III
Tier III is concurrently maintainable infrastructure: each capacity component and distribution path can be removed for planned work without affecting operations. It is a common target for enterprise and colocation facilities, but certification depends on detailed design and operations.
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Powered shell
Powered shell is a partially completed data center building or structure with major power and connectivity provisions but without the full tenant-specific interior fit-out. It can accelerate delivery if power is real, but users must inspect what equipment, approvals, and capacity are actually included.
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Resilience is the ability of a facility or system to prepare for, withstand, recover from, and adapt to disruptions. For powered land, resilience spans grid, fuel, water, network, climate, supply chain, operations, and community infrastructure.
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